Ed Brown - State Farm Insurance Agent

Reviews

• ★ ★ ☆ ☆ ☆
  I have been with State Farm since I first owned a vehicle. I moved to Florida two years ago and decided to continue using State Farm because I had such a great experience with my agent back in Colorado. My experience here has been the exact opposite. Like most customers, I prefer to have my insurance payment withdrawn from my account so I do not have to hassle and call. In March, I had to change my card number for payment and since that time, I have had to call every month to ask them to change my card number so the payment is automatically withdrawn. The employees never seem to care, nor are apologetic that I have repeatedly have to call. The employee I spoke with today, Sarah, seemed to careless that I was going to look for another agent because of my unresolved issues. As a loyal customer, I am disappointed when I come across people that don't care about their job or the well-being of the company they work for. Mr. Brown should know about certain employees that do not want to keep loyal customers and have no customer service skills. Next month, I will probably have to call again and at that time, I will be changing agents.
  By Stacie Murray, November 14, 2017
• ★ ★ ★ ★ ★
  I have been insured through this agency over 20 years and always recieve excellent, friendly service. Would recommend to everyone. BTW, rates are the best I can find anywhere for Auto, life and Homeowner's insurace- I have checked with many companies but they simply can't be beat.
  By John Bellmany, September 09, 2017

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